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Kudson.com
’s Policies |
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Delivery Policy |
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1. Delivery Type |
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1.1 By Mail |
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- Domestic Registered Mail |
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Kudson will send the package by registered letters
or parcels (delivery time approx. 2-5 working days) |
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- International Airmail |
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For international Customers
who do not stay in Thailand, your products will be sent via airmail.
The program will calculate the delivery cost automatically according
to the weight of your selection. The countries (almost 40 countries)
that we can service are in the list
of SHIPTO country in the order process
page. |
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Delivery charge for international shipping excludes
custom fees and import duties of the destination country. Please check
the conditions for the prohibited goods to import in your country,
it is not our responsibilities to refund in case your products are
seized due to the destination countries rules and regulations. |
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1.2 By Self Collection at KUDSON
SHOWROOM |
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Service time : Monday - Friday, 9.00 A.M.- 6.30 P.M.
(MAP)
Please make a phone call for appointment in
advance if you need
a receipt. |
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2. Shipping Conditions |
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2.1 |
kudson.com will ship the order when we receive the payment and when
the item is available in our stock.
For
payment using bank Transfer , please send the bank slip by fax to
02-7269689 or e-mail us back because it’s not possible to know who
have already transferred money. |
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2.2 |
Free delivery in THAILAND in case the order
values more than 300 baht and additional
25 baht for shipping cost of the order less than 300 baht. |
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3. Calculation of Delivery
Time |
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Total Delivery Time = Processing order time (1-3 working
day(s): depending on product availability)+ Shipping time (depending
on your shipping option, exclude weekends & public holidays)
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4. Tracking delivery status |
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You can track delivery status of your order at "member"
located on the top of kudson.com page.
please log in with your registered email and password.
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Product Warranty |
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Most products have warranty issued by manufacturers
whose terms and conditions of warranty can be different among manufacturers
and products.
Defect caused by the
manufacturing process
In case where you detect any problems of the purchased item, you can
have direct contact to the manufacture's service center for initial
consult or solution*. In case that it is identified as a defect caused
by the manufacturing process, kudson.com is willing to replace with
the new one if the date of purchase does not exceed 7 days.
To claim and make replacement for new items, customer must bring the
receipt and the product (complete set of components, warranty card,
and product package) to kudson's office or send the product back by
registered mail. Then, notify the service staff regarding the problem
of purchased item.
Kudson.com will also investigate whether product's defection are conform
to manufacturer's replacement policy before making any replacement.
If the defect is not caused by the manufacturing process, we reserve
the right not to make any replacement.
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Exchange / Return Policy |
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We don't have any policy for exchanging or returning
the product unless the product has defect, caused by manufacturing
process. It is customer's own decision to confirm products' selection;
therefore, we do not accept exchanges. |
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KUDSON’s
Members |
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How to apply for a new member? |
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1. |
click icon "member" on the home page of kudson.com.
It’s free of charge to be a member of
kudson.com and you will get 7 -20 % discount
when you buy goods. |
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2. |
However, users can register without purchasing items
from the website as there are also other benefits for being a member.
For example, you will receive information on new products and special
promotions exclusively offered to members. |
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3. |
Your e-mail and telephone
are the way kudson.com use to contact our customer to inform about
the status of the order and to reconfirm about credit card in case
it is misused by the children or fraud. You can also use your log-in
for tracking orders status by yourself easily. |
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4. |
For the customer using credit card, we’d like you to
send the copy of your identification card together with the front
side of credit card to show that you are the real owner. |
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You can send your id by
- scan and send e-mail to services@kudson.com
or fax to 0-2726-9689
- send a letter to kudson’s address : 8/3 SuKhumvit 65 Wattana ,Bangkok,10110 |
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Forget your password |
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You can click at "Forget
Password" and fill in your e-mail address in which you
assigned as your login name for registration. Then, our system will
automatically send you the password to your registered e-mail address. |
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How
to search for products? |
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It’s not easy to find what you want from
1000 -10000 items without some tools.
To help the customers save time to surf in the web, we have many methods
such as : |
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Search Option |
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This "search" function is on the left hand
column. You can simply type your desired item in the cell and click
to start searching. In order to limit the scope of your finding, select
the product category in dropdown list above the cell before starting
your search. |
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Departments ICON |
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To click to the type of interested product , toys ,
books, video-vcd.
Lists of Best Sellers, New products, Recommended Products, always
updates by the statistics information. |
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Browse |
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"Browse Categories" function is also on the
left hand column. It is used for finding items in the same group such
as age, price, gender, famous characters . Select a sub-category of
your desired product in the dropdown list; then, click to display
the search result. If search result does not show what you are looking
for, the product might not be in our database. You can send your request
to our staff. |
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Looking for product details
Click the product's image or the phrase "click for more details"
below product's price. |
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Payment
Method |
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By Credit Card |
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+ VISA
+ MASTER
+ American Express
+ JCB |
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Conditions and securities
regarding online credit card payment. |
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Information given during the ordering process at the
website of the bank will be encrypted with SSL (Security Socket Layer)
while transmitting to the server. SSL is one of the international
standard and widely used for security purpose among various websites. |
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When you use online credit card payment, it will switch
to the website of VISA & MasterCard representative bank, where
your secured credit card information will be verified. None of this
information will be kept on our server. However, please note that
we may request for
regarding your credit card for further verification. In addition,
we may cancel your order in case we do not have the response or the
information we request within 7 days. In such circumstance, your card
will not be credited. |
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In order to prevent any possible fraud, we may limit
delivery methods available for credit card payment and/or may require
you to be the receiver of your order. Hence, prior delivery appointment
will be made by our officer. |
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